Senior Customer Engagement Representative

7 days ago


Tanauan, Calabarzon, Philippines beBeeCustomer Full time $50,000 - $75,000
Job Overview

This role presents an opportunity to become a key member of our Customer Support & Success team, providing exceptional support via phone, email, and live chat.

  • Support customers through timely and professional communication
  • Offer product guidance and assistance to ensure customer satisfaction
  • Maintain accurate records of customer interactions in Salesforce
  • Aid prospects during their trial period
  • Communicate customer feedback and requests to Product Managers
Required Skills and Qualifications:
  • At least 1-2 years of experience working directly with customers, preferably in SaaS
  • Excellent written and verbal communication skills in English
  • Able to work independently with minimal supervision
  • Experience with Intercom and Salesforce is beneficial
Benefits:
  • Generous PTO policy
  • Company-wide celebrations
  • Flexible remote work arrangement
  • Comprehensive health insurance
  • Equity for all full-time roles
Why Work With Us:

We value innovation, collaboration, and customer satisfaction. Our team is passionate about making work enjoyable, efficient, and productive.

As a valued team member, you will have opportunities to develop your skills, build meaningful relationships with customers, and contribute to the growth and success of our organization.



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