Customer Service Representative

1 week ago

Tanauan, Calabarzon, Philippines ElevateCalls Full time

Customer Service Representative - Healthcare Accounts (AthenaOne EMR)

Company: Elevate Calls Inc.

Location: Permanent Work From Home

Job Type: Full-time

Elevate Calls Inc, seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in AthenaOne EMR, and possess a background in collections. As a Customer Service Representative, you will play a crucial role in ensuring high-quality service delivery and customer satisfaction in our healthcare account management department.

Responsibilities:
* Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing exceptional customer service to healthcare clients utilizing AthenaOne EMR.
* Utilize expertise in healthcare accounts to navigate AthenaOne EMR system effectively
* Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
* Maintain detailed and accurate records of customer interactions, transactions, and account updates in the company database.
* Stay updated on industry trends, regulatory requirements, and best practices in healthcare account management to enhance service delivery and client satisfaction.

Requirements:
* Proven experience in customer service, preferably in a healthcare environment, with knowledge of AthenaOne EMR software.
* Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
* Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
* Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
* Proficiency in using computer applications and software, including MS Office Suite and customer relationship management (CRM) systems.
* Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
* Attention to detail and accuracy in data entry and record-keeping.
* Flexibility to work evenings, or holidays as needed to accommodate business needs.

Join our dynamic team at Elevate Calls Inc. and contribute to our mission of delivering exceptional customer service in healthcare account management. If you meet the qualifications and are ready to make a difference in the healthcare industry, we encourage you to apply today.

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications to jobs@elevatecalls.com. We look forward to reviewing your application and welcoming you to our team.

#J-18808-Ljbffr

  • Customer Service Representative

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerService Full time ₱30,000 - ₱75,000

    Job OverviewWe seek professional customer service representatives to support our client portfolio. As a key member of our team, you will handle customer inquiries and provide top-notch service.

  • Customer Service Representative

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱60,000 - ₱100,000

    Our company is seeking a customer-focused professional to join our team in a dynamic and fast-paced environment.We are looking for an enthusiastic representative to support our inbound and outbound customer service initiatives. In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services...

  • Remote Customer Service Representative

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000

    Job Title: Remote Customer Service Representative">An opportunity to provide exceptional customer service and support from the comfort of your own home.">About this role:">We are seeking a skilled Remote Customer Service Representative to join our team. As a key member of our organization, you will be responsible for delivering outstanding customer...

  • Customer Service Representative

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeExcellence Full time ₱240,000 - ₱420,000

    Job Title: Service Excellence AssociateJob OverviewWe are seeking a highly skilled customer service representative to join our team. The ideal candidate will be passionate about delivering world-class service and making a meaningful impact with every interaction.Key ResponsibilitiesAddress customer inquiries through various channels, including email, phone,...

  • Customer Service Representative

    6 days ago

    Tanauan, Calabarzon, Philippines beBeeCommunication Full time $62,400 - $72,800

    Job Title: Customer Service RepresentativeThis role involves providing exceptional customer service, managing inbound and outbound calls, assisting in lead generation and consultation booking, and utilizing key tools to ensure smooth operations.A strong communicator with excellent English language skills is required. Experience with Microsoft Office and CRM...

  • Customer Service Representative

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerService Full time $30,000 - $40,000

    Job OverviewWe are seeking a highly skilled Customer Service Representative to support various customer-facing projects for our clients.This is an excellent opportunity to join a dynamic team and contribute to high-impact initiatives with renowned brands.Prioritize customer inquiries and resolve issues efficiently.Utilize problem-solving skills to deliver...

  • Customer Service Representative Opportunity

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeProblemSolving Full time $40,000 - $50,000

    Customer Service Representative OpportunityWe are seeking skilled Customer Service Representatives to join our team and provide exceptional support to clients across a diverse portfolio of well-known brands.This role offers a unique chance to contribute to high-impact projects with some of the world's most iconic companies. If you are a natural problem...

  • Customer Service Representative

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomer Part time ₱13,000 - ₱130,000

    Career Opportunity: Customer Service RepresentativeWe are seeking a skilled and motivated individual to perform customer service functions. This is a part-time position that can be performed from the comfort of your own home.About the RoleThis role involves responding to customer inquiries and resolving issues in a timely and professional manner.The ideal...

  • Remote Customer Service Representative

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Title: Customer Service Representative

  • Customer Service Representative

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerService Full time ₱7,000 - ₱11,100

    Job Title: Customer Service Representative"> ">