Senior Supervisor

6 days ago


Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time
Senior Supervisor Role Summary

This Senior Supervisor position is responsible for leading a team of customer care representatives and ensuring that Alta Resources delivers exceptional service to clients.

Key Accountabilities
  1. Lead and manage a team of customer care representatives to achieve performance targets.
  2. Develop and implement processes to improve efficiency and reduce customer complaints.
  3. Collaborate with cross-functional teams to identify and implement process improvements.

Additional responsibilities include conducting performance reviews, creating case studies, and presenting information to managers and clients.



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