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Operational Excellence Coordinator

3 weeks ago

Quezon City, National Capital Region, Philippines Digido Full time

We are looking for a highly skilled Operational Excellence Coordinator to join our Digido team. As an Operational Excellence Coordinator, you will play a key role in improving our customer service quality by implementing effective processes and procedures.

Key Responsibilities
  • You will lead the implementation of operational excellence initiatives to improve customer service quality.
  • You will work closely with the operations team to develop and implement quality improvement plans.
  • You will analyze data and metrics to identify areas for improvement and implement changes accordingly.
  • You will provide training and coaching to agents on best practices and procedures.
  • You will collaborate with cross-functional teams to drive business results and improve customer satisfaction.
Requirements
  • You must have a minimum of 2 years experience in quality assurance or operational excellence.
  • You must possess excellent communication and interpersonal skills.
  • You must be able to analyze data and metrics to identify trends and areas for improvement.
  • You must have experience in coaching and developing others.
  • You must be proficient in both Filipino and English.
  • You must have excellent problem-solving skills.