Luxury Retail Strategist

19 hours ago

Taguig, National Capital Region, Philippines beBeeRetail Full time ₱900,000 - ₱1,200,000

Job Overview

The Retail and Training Manager is a dynamic role that requires a strategic business leader with exceptional coaching skills to direct the future of our retail space.

This role will lead by example, with a genuine passion for luxury retail and outstanding customer service true to Shiseido's DNA of Omotenashi.

Main Responsibilities

Retail Management
  • Be the brand ambassador and advocate of innovation at retail stores.
  • Achieve targets and manage NPS and CRM data.
  • Provide detailed feedback to Brand Managers on successes and challenges through regular in-store visits.
  • Manage FTE and Headcount targets for stores and monitor productivity levels.
  • Implement action plans to grow sales and KPIs of assigned stores, including workshops and in-store activities.
  • Identify opportunities through market analysis and react to maximize results.
People Development and Management
  • Develop Beauty Consultants with a focus on service and commercial skill sets through coaching and training.
  • Recruit, onboard, coach, and develop new starters into the business.
  • Contribute to digital learning and engagement.
  • Collaborate with teams to ensure consistency, success, and achieve results together.
  • Owning talent development and coaching of retail teams to exceed targets and provide career progression, upskilling, and enabling Team Managers.
  • Effectively manage performance to maximize sales and service performance.
  • Maintain BC-related cases with appointed agencies.
Operations
  • Monitor and report stock levels specific to retail sellout: testers, tools, etc.
  • E nsure excellence of brand image in stores at all times; counters, displays, team, etc.
  • Champion simplicity through ways of working with head office and field teams.
  • Manage budget and expenses pertaining to Training.
  • Provide proactive feedback to Head Office departments to drive collaboration between brands.
  • Influence across functions to ensure a joint-up approach through Education, Artistry, and Events.
Events

Key Competencies:

Retail Fundamentals
  • Stay up-to-date with market, consumers, and competition, and translate findings to positively impact business.
  • Build on categories and shopper insights.
  • Leverage business drivers.
Business and Operations Development
  • Highly resourceful, flexible, and problem-solving ability.
  • Strategically forecast and meet agreed productivity targets.
  • P lan events and animations into the retail calendar.
Selling and Customer Experience Enhancement
  • Influence current and future retailer initiatives and collaborations to maximize opportunities.
  • Focus on customer service and build customer relationships.
  • Understanding and affinity for in-store merchandising.
Retail Development and Growth
  • Manage BC staffing and Retail partnerships.
  • Improve NPS and Mystery Shopper through implementing action plans based on feedback.
  • Train and coach on selling and service.

Requirements and Qualifications

  • At least 3 years combined sales and training experience within the retail industry.
  • Prior experience working in multinational or global brands or companies.
  • Degree in marketing, education, psychology, or other business-related courses from top-tier universities/colleges.
  • Previous sales and team management experience, ideally within the beauty industry.
  • Exceptional leadership and coaching skills.
  • Experience and understanding of effective sales techniques, customer service, and proven ability to drive results.
  • Strong analytical skills.
  • Capability in Microsoft Office (including Excel) and Outlook.

Other Key Responsibilities

  • Perform all duties and responsibilities assigned by the Company.
  • Comply with orders and instructions given by the Company.
  • Perform any other administrative or non-administrative duties assigned by the Company representatives.

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