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Business Operations Specialist
2 weeks ago
**Job Summary**
We are seeking a skilled Business Center Analyst to join our team at San Miguel Corporation. In this role, you will be responsible for providing exceptional customer service to customers, merchants, and individuals through accurate and efficient handling of inbound and outbound interactions with the Petron Cards Operations Center.
You will undertake routine Card Operating System processes, handle administrative tasks related to card applications, accounts, and merchant-related concerns, including maintaining related databases and providing assistance to ensure high service quality levels for all card-oriented solutions.
As a Business Center Analyst, you will receive, refer, and report prompt and appropriate responses to any and all concerns from various internal PETRON departments, card accounts, merchants, and other business partners, primarily through communication channels to and from the Card Operations Center.
Key Responsibilities:
- Provide exceptional customer service to customers, merchants, and individuals through accurate and efficient handling of inbound and outbound interactions.
- Undertake routine Card Operating System processes and handle administrative tasks related to card applications, accounts, and merchant-related concerns.
- Maintain related databases and provide assistance to ensure high service quality levels for all card-oriented solutions.
- Receive, refer, and report prompt and appropriate responses to any and all concerns from various internal PETRON departments, card accounts, merchants, and other business partners.