Senior Client Care Expert

1 day ago

General Santos, Soccsksargen, Philippines beBeeSpecialist Full time ₱400,000 - ₱800,000
Technical Support Specialist

About the Role:

  • We are seeking a skilled and passionate Technical Support Specialist to join our team. This role will focus on providing exceptional technical support via phone, email, and chat for our product.

You will be part of a fast-paced environment supporting customers, partners, and colleagues. To succeed in this position, you must maintain efficiency, professionalism, and understanding of our services and team needs to deliver top client satisfaction.

This is an exciting opportunity to work with a dynamic team and contribute to our mission of delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.

We are looking for individuals who are passionate about helping others and have a strong desire to learn and grow with our company.

Key Responsibilities:
  • Provide technical support via phone, email, and chat
  • Respond promptly to inquiries in line with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues appropriately
  • Stay updated with evolving technologies and process changes
  • Participate in training to enhance skills
  • Share knowledge with the team and assist in onboarding new members
  • Deeply understand our products and services
  • Ensure customer satisfaction through prompt responses
  • Support and collaborate with team members
  • Take on additional tasks as needed
Requirements:
  • At least 3 years of technical support experience, supporting customers via email and chat
  • Basic knowledge of web and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences
  • Ability to thrive in a dynamic environment
  • Metrics-driven with high-volume interaction handling skills
  • Strong conflict resolution and communication skills
  • Creative problem-solving abilities
  • Good judgment and empathy
  • Proactive with minimal supervision
Benefits:
  • We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment that fosters collaboration and innovation
  • The chance to work with a talented and diverse team
Additional Requirements:
  • Support team initiatives and projects
  • Identify opportunities for contribution and growth
  • Gather and share customer insights for continuous improvement
  • Experience working remotely with little supervision
  • Knowledge of SQL and databases
  • Experience with log-monitoring tools like Datadog
  • Proficiency in English (written and spoken)

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