Support Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time $25,000 - $30,000
About the Role

We are seeking a skilled Lead Verification Support Agent to join our team. This is a unique opportunity to work with a luxury brand in a multicultural and multilingual environment.

In this role, you will be responsible for contacting submitted leads to confirm their interest, forwarding qualified inquiries to the appropriate retailer, accurately updating and categorizing leads in the system, securely working with customers' sensitive information, applying the latest customer happiness practices, and maintaining working knowledge of our client's products and services.

Key Responsibilities
  • Contacting submitted leads to confirm their interest
  • Forwarding qualified inquiries to the appropriate retailer
  • Accurately updating and categorizing leads in the system
  • Securely working with customers' sensitive information
  • Applying the latest customer happiness practices
  • Maintaining working knowledge of our client’s products and services
Requirements
  • Fluent German and English (C1 written and spoken for both languages)
  • Previous experience in Customer Service or Marketing
  • Hands-on experience communicating with and following up on leads
  • Attentive to details
  • Strong administrative and organizational skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Benefits
  • Fixed schedule: 5 days per week, 4 PM - 12 AM CET
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
About Us

We are a leading provider of secure technical, customer support, and CX services for tech companies around the globe. We have over 30 countries as clients and speak more than 60 languages. Our goal is to provide top-notch services while promoting diversity and inclusivity among our team members.

Please submit your CV in English highlighting your outstanding skills.

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