E-commerce Customer Service Representative

2 weeks ago


Porac, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000

Job Summary:

We are seeking a highly organized and proactive Virtual Assistant to support our e-commerce customer service and order fulfillment operations.

This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

As a Virtual Assistant, you will handle customer inquiries, process orders, and ensure that customers receive exceptional service throughout their shopping experience.

  • Respond promptly and professionally to customer inquiries via email, chat, and phone
  • Process customer orders accurately and efficiently using our e-commerce platform
  • Monitor inventory levels and coordinate with the warehouse team to ensure stock availability
  • Resolve order discrepancies, shipping issues, and returns in a timely manner
  • Provide customers with updates on order status and shipment tracking
  • Collaborate with the logistics team to ensure timely and accurate order fulfillment
  • Maintain detailed and accurate customer records and order information
Key Qualifications:

A high school diploma or equivalent, a minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment, and strong communication and problem-solving skills are required for this position.



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