
E-commerce Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly organized and proactive Virtual Assistant to support our e-commerce customer service and order fulfillment operations.
This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
As a Virtual Assistant, you will handle customer inquiries, process orders, and ensure that customers receive exceptional service throughout their shopping experience.
- Respond promptly and professionally to customer inquiries via email, chat, and phone
- Process customer orders accurately and efficiently using our e-commerce platform
- Monitor inventory levels and coordinate with the warehouse team to ensure stock availability
- Resolve order discrepancies, shipping issues, and returns in a timely manner
- Provide customers with updates on order status and shipment tracking
- Collaborate with the logistics team to ensure timely and accurate order fulfillment
- Maintain detailed and accurate customer records and order information
A high school diploma or equivalent, a minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment, and strong communication and problem-solving skills are required for this position.
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