Senior Cloud System Administrator

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeExpert Full time $90,000 - $125,000
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Job Title: ServiceNow Developer Expert\

This role requires a skilled professional to oversee the administration, support and maintenance of core ITSM systems.

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Responsibilities\
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  • The successful candidate will provide strategic direction and guidance for the configuration management process.\
  • They will research and analyze business requirements, develop and manage configurations in ServiceNow, and test and support the rollout of solutions.\
  • Providing advanced-level assistance to ServiceNow admins for day-to-day operations/support cases.\
  • Maintaining expertise in troubleshooting ServiceNow, CMDB and ITAM database structures, data management and process enhancement.\
  • Developing and deploying new integrations with internal/external systems.\
  • Interfacing regularly with team members providing quality ServiceNow end-user support while delivering exceptional customer service.\
  • Engaging in all aspects of Agile development, including understanding business requirements and testing support to analyze and mitigate issues.\
  • Participating in code reviews and change management processes to develop and implement new applications and updates to existing applications.\
  • Performing tier-3 support activities and tasks for ServiceNow as required.\
  • Collaborating cross-functionally with business owners, solution architects, business systems analysts, project managers and other engineers/developers to discuss technical options and pros/cons to meet business requirements and achieve secure and scalable solutions.\
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Qualifications\
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  • A bachelor's degree in technology or equivalent experience is required.\
  • 6-8+ years in an IT environment with strong IT service management experience and a solid understanding of ITIL.\
  • 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates and maintenance.\
  • Proficiency in customizing ServiceNow through form customizations, business rules, workflows, client scripts, script includes, UI policies/actions, security rules and other ServiceNow constructs.\
  • Mastery of ServiceNow Core Modules, including ITSM and ITAM.\
  • A strong understanding of CSDM and CMDB, including integrating and importing data using ITOM discovery tools.\
  • Advanced understanding and adherence to best practices in development, test and production environments.\
  • Experience in full project life cycle development for systems and applications.\
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Technical Knowledge & Skills\
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  • ServiceNow CSA certification.\
  • Advanced ServiceNow Administration skills.\
  • A strong understanding of CSDM and CMDB.\
  • Background and experience in server administration.\
  • SecOps and Integrated Risk Management module experience.\
  • Experience using SDLC and/or Agile development methodology.\
  • Strong analytical and critical thinking skills.\
  • Able to multitask, prioritize and be flexible to meet changing priorities and challenges.\
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