Sales and Retention Specialist

1 week ago


Angeles City, Central Luzon, Philippines MCI Full time
Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Sales and Retention Specialist to join our team, who will be responsible for promoting products and services to new and existing customers, as well as retaining current customers through excellent customer service.

Responsibilities
  • Promote and sell products and services to customers, meeting and exceeding sales targets.
  • Build and maintain positive customer relationships by actively listening and empathizing with their needs.
  • Implement effective retention strategies to ensure customer loyalty and reduce churn.
  • Identify opportunities to upsell and cross-sell products or services to existing customers.
  • Investigate and resolve customer complaints or concerns promptly, ensuring a high level of customer satisfaction.


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