Senior Leadership Position

1 week ago


Angeles City, Central Luzon, Philippines MCI Full time
About the Job:
We are seeking a highly motivated Team Leader to contribute to delivering exceptional customer experiences, driving sales growth, and achieving retention goals.

Key Responsibilities:
  • Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
  • Provide guidance, coaching, and support to ensure individual and team success.
  • Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
  • Establish clear performance expectations and key performance indicators (KPIs) for team members.

Requirements:
  • Proven experience in a leadership role within a customer care, inbound/outbound, sales, or retention environment.
  • Strong understanding of customer service dynamics and sales processes.
  • Exceptional leadership and people management skills.
  • Excellent communication and interpersonal abilities.


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