
Night Shift Medical Information Professional
15 hours ago
Medical Information Specialist Role Overview
The Medical Information Specialist position is a critical component of the organization's medical information contact center, requiring in-depth knowledge of medical information and regulatory requirements.
Key Responsibilities:
- Respond to unsolicited customer requests for medical and safety information via various channels, ensuring timely and accurate responses.
- Provide comprehensive answers to customer inquiries, adhering to regulatory standards and company protocols.
- Identify, document, and report adverse events, special situation events, and product complaints in accordance with government regulations and company procedures.
- Maintain productivity levels while meeting quality standards in all areas of the job.
- Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other relevant data.
- Log all inquiries handled in an accurate and comprehensive manner into Inquiry Handling Systems.
- Participate in after-hours coverage on a rotated basis subject to business requirements.
- Maintain confidentiality of sensitive information or personal data related to the organization and its clients, adhering to Data Privacy regulations.
- Comply with the organization's health and safety policies.
Ideal Qualifications:
- Life science degree or Nursing degree (RN/BS/BA/MS) or Pharmacy degree.
Representative Experience Level:
- Entry-level position.
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