Night Shift Medical Information Professional

15 hours ago


Bacoor, Calabarzon, Philippines beBeeMedical Full time ₱700,000 - ₱950,000

Medical Information Specialist Role Overview

The Medical Information Specialist position is a critical component of the organization's medical information contact center, requiring in-depth knowledge of medical information and regulatory requirements.

Key Responsibilities:

  • Respond to unsolicited customer requests for medical and safety information via various channels, ensuring timely and accurate responses.
  • Provide comprehensive answers to customer inquiries, adhering to regulatory standards and company protocols.
  • Identify, document, and report adverse events, special situation events, and product complaints in accordance with government regulations and company procedures.
  • Maintain productivity levels while meeting quality standards in all areas of the job.
  • Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other relevant data.
  • Log all inquiries handled in an accurate and comprehensive manner into Inquiry Handling Systems.
  • Participate in after-hours coverage on a rotated basis subject to business requirements.
  • Maintain confidentiality of sensitive information or personal data related to the organization and its clients, adhering to Data Privacy regulations.
  • Comply with the organization's health and safety policies.

Ideal Qualifications:

  • Life science degree or Nursing degree (RN/BS/BA/MS) or Pharmacy degree.

Representative Experience Level:

  • Entry-level position.


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