Sales Operations Manager

2 days ago

Cavite City, Calabarzon, Philippines beBeeExperience Full time ₱1,159,200 - ₱1,497,000

Customer Experience Manager

This is a unique opportunity to join our team as a Customer Experience Manager. As a key member of our customer success organization, you will play a critical role in ensuring the successful onboarding and adoption of our platform by our customers.

The ideal candidate will have 5+ years of B2B SaaS experience managing a portfolio of mid-market and enterprise accounts with a successful renewals track record. They will also have experience with sales tech stacks and data analytics, as well as excellent written and verbal communication skills.

We are looking for a self-starter who is comfortable learning and working with rapidly-changing SaaS tools, ideally in an early-stage startup environment. The successful candidate will be able to thrive in a dynamic, fast-paced environment and take ownership of their work while working across teams.

Key Responsibilities:

  • Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of our platform to users, stakeholders, and their business.
  • Onboard new customers, ensuring a seamless integration of our platform into their sales processes.
  • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a platform deployment that helps them achieve their goals.
  • Conduct regular customer check-ins to share platform outcomes, address any issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify platform features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support for your customers as needed.

Requirements:

  • 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record.
  • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey.
  • 2+ years of SDR or SDR management experience.
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
  • Comfortable with data analytics and experience using data to proactively identify customer challenges.
  • Excellent written and verbal communication skills.
  • Self-starter with experience learning and working with rapidly-changing SaaS tool, ideally in an early-stage startup.

Benefits:

  • Competitive compensation package.
  • Equity in our company.
  • Generous perks and comprehensive benefits.

About Us:

We are a software development company that provides AI-powered sales assistant platform. Our mission is to automate busywork so reps can focus on the human part of selling and generate more sales pipeline.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other/Software Development

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