Operations Manager
3 weeks ago
About the role
We are looking for OPERATIONS MANAGER
Location: West Avenue Quezon City
Job Overview:
The Operations Manager is responsible for overseeing daily retail operations, ensuring efficiency in store performance, and managing staff to deliver exceptional customer service. The role requires fluency in Chinese Mandarin and English to effectively communicate with international suppliers, stakeholders, and customers. The ideal candidate should have a pleasing personality, excellent leadership skills, and a strong understanding of retail processes, including sales, inventory management, and staff supervision.
Key Responsibilities:
- Manage and oversee retail store operations, ensuring smooth day-to-day activities.
- Develop and implement strategies to increase sales and enhance customer experience.
- Supervise and train staff to ensure high performance and compliance with company standards.
- Monitor inventory levels, ordering, and replenishment to maintain adequate stock.
- Coordinate with Chinese suppliers and international stakeholders to ensure smooth product sourcing and delivery.
- Analyze sales reports, customer feedback, and operational efficiency to improve store performance.
- Ensure adherence to company policies, health & safety regulations, and quality standards.
- Handle conflict resolution, customer complaints, and staff-related concerns.
- Utilize Mandarin and English fluency to communicate across different teams and manage business negotiations.
- Drive operational excellence by implementing cost-effective solutions and process improvements.
Qualifications:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Proven experience (5+ years) in retail operations management.
- Strong leadership and people management skills.
- Fluency in Chinese Mandarin and English (both written and spoken).
- Excellent communication, negotiation, and problem-solving skills.
- Ability to analyze data and optimize retail operations.
- Strong customer service orientation with a pleasing personality.
- Familiarity with POS systems, inventory software, and retail metrics.
- Willingness to travel if required.
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