Technical Customer Experience Specialist

9 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time $70,000 - $85,000

About the Role

This company is an AI-driven healthcare platform using predictive analytics to transform medical data into actionable insights, enhancing healthcare professional workflows and patient care efficiency.

Key Responsibilities Include:

  • Providing exceptional customer support as the first point of contact, resolving technical issues effectively.
  • Collaborating with cross-functional teams to ensure seamless customer experiences.
  • Utilizing strong communication skills to improve customer satisfaction in fast-paced environments.
  • Delivering top-notch customer support via multiple channels, catering to a global client base.
  • Troubleshooting technical issues to guarantee timely solutions for customers.
  • Partnering with internal teams to address pain points and drive platform advancements.
  • Maintaining and updating knowledge bases and documentation for internal and external use.
  • Representing customer needs through valuable feedback to enhance platform functionality and services.

The Ideal Candidate Possesses:

  • A minimum 5+ years of experience in technical support within the SaaS or technology sector.
  • Exceptional English communication skills for both written and verbal interactions.
  • Proficiency in utilizing support tools like Intercom and relevant software.
  • Strong analytical skills for troubleshooting and resolving complex customer issues.
  • Familiarity with APIs, JSON structure, and basic coding principles.
  • Ability to work independently in dynamic, remote environments.
  • Passion for building trust and strong relationships with clients at all levels.
  • Flexibility to accommodate varying schedules, including evenings and weekends, to meet customer demands.

What We Offer Our Team Members:

  • A fully remote work setup for optimal flexibility.
  • Competitive compensation packages tailored to individual qualifications.
  • The opportunity to be part of a pioneering team shaping the company's future.

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