Operations Logistics Coordinator

22 hours ago

Caloocan City, National Capital Region, Philippines beBeeLogistics Full time ₱350,000 - ₱450,000
About the Role:

We are seeking an Operations Coordinator to optimize daily operations of our e-commerce and retail fulfillment business.

This role requires strong attention to detail, problem-solving skills, and ability to multitask in a fast-paced environment.

KPIs and weekly performance tracking will be implemented to ensure continued improvement and success

Key Responsibilities:
  • Oversee and track all e-commerce orders from placement to delivery, ensuring on-time fulfillment.
  • Liaise with logistics partners, couriers, and suppliers to resolve delivery issues quickly.
  • Implement and refine tracking systems to improve delivery times and order accuracy.
  • Proactively identify and resolve any bottlenecks in order fulfillment.
  • Manage stock levels across multiple platforms in real-time.
  • Prevent overselling or stockouts by ensuring 95%+ accuracy in stock updates.
  • Organize stock transfers between warehouses and fulfillment centers for optimal efficiency.
  • Conduct regular inventory audits to reduce discrepancies and minimize errors. Identify slow-moving stock and suggest strategies for clearance or reallocation.
  • Oversee the end-to-end process of fulfilling retail orders – from order placement to final delivery.
  • Manage production and delivery timelines to meet all retailer deadlines.
  • Ensure compliance with retailer requirements for packaging, labeling, and documentation.
  • Be the primary point of contact for retailers, keeping them updated on operational matters.
  • Track and manage contracts, agreements, and compliance documentation for retail partners.
  • Trigger website updates whenever stock changes, ensuring real-time accuracy.
  • Work with marketing & web team to update product descriptions, pricing, and stock availability.
  • Coordinate promotions and discounts based on stock levels to maximize sales and avoid over-discounting.
  • Ensure product pages reflect current stock levels and shipping times.
  • Be the go-to person for escalated customer service issues, ensuring quick and efficient resolutions.
  • Track common customer complaints and develop strategies to reduce negative feedback.
  • Collaborate with marketing & product teams to incorporate customer feedback into business improvements.
  • Maintain and improve response times & resolution rates to enhance customer satisfaction.
  • Identify inefficiencies and implement automation & process improvements to increase efficiency.
  • Work with internal teams to streamline workflows and integrate new tools.
  • Document Standard Operating Procedures (SOPs) to ensure consistency and accountability.
  • Provide weekly reports on operational performance, including order accuracy, fulfillment speed, stock levels, and customer issues.
  • Track KPIs and use data to propose improvements and optimizations.
  • Ensure compliance with internal policies and industry best practices in logistics and inventory.
Benefits:

This is an exciting opportunity to work in a fast-paced environment and make a significant impact on our business.

You will have the opportunity to work with a talented team and contribute to the growth and success of our company.

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.

We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

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