Document Services Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeDocumentCoordinator Full time ₱250,000 - ₱500,000

The role of a Document Coordinator is to manage job requests that involve intermediate to complex word processing, voice file transcription, and various other tasks.

Responsibilities:

  • Document Production
    • Efficiently manage all aspects of document production, including but not limited to voice file transcription, copy typing, document markup, formatting, and the creation of documents in Word, Excel, and PowerPoint Presentations.
    • Ensure all work adheres to established brand guidelines.
  • Tasks and Challenges
    • Successfully complete intermediate to complex tasks while maintaining high-quality standards.
    • Focus on accuracy and efficiency in all assignments.
    • Produce one-pass work regardless of complexity and challenges according to established quality and efficiency standards.
  • Account Management
    • Conduct accurate assessment of job requests, including turnaround time.
    • Communicate with clients by phone and/or email accurately and timely.
    • Proactively offer solutions whenever potential problems are foreseen.
    • Confirm all discussions and agreements with clients in writing.
  • Reporting and Communication
    • Report to the supervisor all issues that may interfere with service delivery.
    • Forward stakeholder feedback to the supervisor.
  • Service Lines and Targets
    • Be well-versed in all service lines.
    • Consistently achieve individual targets, priorities, and developmental objectives aligned with the department's and firm's direction.
  • Policies and Confidentiality
    • Adhere to all company policies, rules, and regulations.
    • Maintain confidentiality of firm and client information.

Skills and Qualifications:

  • A bachelor's degree with good academic standing.
  • Relevant experience in a similar field and involvement in a similar function.
  • Excellent English written and verbal communication skills.
  • Able to make sound and accurate decisions and judgment calls.
  • Effective leadership and communication skills.
  • Highly organized and able to prioritize tasks.
  • Advanced skills in MS Word, Excel, and PowerPoint.
  • Aptitude for learning new technologies and processes.
  • Strong commitment to outstanding client service.
  • Exceptional work ethic, personal and professional integrity.
  • Able to establish and maintain effective working relationships; a team player.

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