Administrative Assistant for Vacation Rentals
3 days ago
We are looking for a skilled and customer-focused individual to join our team as a Reservation Agent / Admin Support.
About the Position:
The successful candidate will be responsible for managing reservations, assisting guests, and performing administrative tasks to support the smooth operation of our vacation rental business.
Responsibilities:
- Respond to reservation inquiries via email, phone, and online booking platforms.
- Process reservations, cancellations, and modifications accurately.
- Ensure proper documentation and confirmation of bookings.
- Monitor calendar availability and avoid double bookings.
- Make outbound calls to prospective business customers to generate appointments for vacation rentals.
- Provide exceptional customer service to guests, addressing their questions, concerns, and special requests.
- Maintain and update property listings on various booking platforms.
- Conduct pre-arrival and post-stay follow-ups with guests to ensure satisfaction.
- Act as a point of contact between the company, property owners, and third-party vendors.
Requirements:
- At least 2 years of experience in customer service, reservation management, or a related field.
- Familiarity with vacation rental platforms.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and online communication tools (e.g., Slack, MS Teams).
- Excellent verbal and written communication skills in English.
- Strong organizational and multitasking abilities.
- High attention to detail and ability to handle sensitive information discreetly.
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