Senior Client Scheduling Specialist

18 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCaregiver Full time ₱1,200,000 - ₱1,500,000
Client Care Coordinator

The Client Care Coordinator ensures seamless client care by efficiently managing and coordinating caregiver schedules to match each individual client's needs. This role serves as a vital link between clients, caregivers, and the agency, maintaining strong communication and resolving scheduling conflicts promptly.

Key Responsibilities:
  • Assign caregivers based on client needs, skills, and availability, planning for staffing gaps.
  • Adjust schedules for emergencies, last-minute absences, and urgent client needs.
  • Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts.
  • Act as the main contact for caregivers, handling availability, assignments, and policy updates.
  • Address client inquiries and assist with onboarding new clients into the scheduling system.
  • Maintain accurate records in scheduling software, tracking availability and backup schedules.
  • Resolve scheduling conflicts and caregiver disputes efficiently.
Additional Responsibilities (30%):
  • Keep financial records updated in QuickBooks, auditing and reconciling reports.
  • Manage accounts payable, verify caregiver timesheets, and ensure accurate payroll processing.
  • Ensure timely invoicing and payment collection from clients.
Immediate Tasks & Onboarding (Week 1):
  • Get onboarded to processes, scheduling software, and caregiver-client matching protocols.
  • Shadow senior team members to understand workflow and client expectations.
  • Begin managing lower-risk scheduling assignments under supervision.
  • Develop familiarity with caregiver profiles, availability, and specific client care needs.
  • Attend daily scheduling meetings and start contributing to coverage solutions.
Requirements:
  • At least 1-2 years of experience as a Homecare Scheduler or client relations in the homecare or healthcare industry.
  • Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules.
  • Background experience in Financial and Project Management is a plus.
  • Background experience in Bookkeeping, QuickBooks and P&L preparation.
  • Strong time management and communication skills.
Desirable Skills:
  • Prior experience in homecare, healthcare, or senior care.
  • Familiarity with HIPAA compliance and caregiver credentialing.

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