Technical Support Representative

2 days ago

Surigao City, Caraga, Philippines beBeeSupport Full time ₱150,000 - ₱300,000
About The Role

This position involves working from home as a technical support representative, providing assistance to customers via phone, chat, or email. You will be required to diagnose and troubleshoot hardware, software, and network issues, and guide customers through step-by-step solutions when necessary.

The ideal candidate will have previous experience in a call center environment, strong command of the English language, and basic proficiency in Microsoft Office. Additionally, they must be able to multitask and self-manage effectively, with excellent interpersonal skills.

The successful candidate will also possess a high school diploma or equivalent, be at least 18 years old, and have a typing speed of 20+ WPM. They will need to maintain up-to-date knowledge of products, services, and support procedures, and follow company protocols and security guidelines when handling sensitive information.

Key Responsibilities
  • Respond to inbound technical support requests
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
Required Skills And Qualifications
  • Previous call center experience
  • Strong command of the English language
  • Basic proficiency in Microsoft Office
  • High speed internet connection
  • Familiarity with Windows operating systems
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO coverage plus a dependent
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
Physical Requirements

This job operates in a professional office environment, requiring long periods of sitting/standing while using a computer and headset.

Reasonable Accommodation

MCI is committed to providing reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship.

Diversity And Equality

MCI maintains a work environment free from discrimination and harassment, and considers qualified applicants with criminal histories in accordance with local and federal requirements.

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications.

MCI reserves the right to revise this description at any time.

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