Frontline HR Support Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeAnalyst Full time ₱150,000 - ₱250,000
Job Description

Member Service Associate Role

As a Member Service Associate, you will serve as the primary point of contact for members and managers who require assistance with HR-related queries. Your role will involve answering calls in English and/or assigned supported languages, categorizing, prioritizing, assigning, and escalating cases to the correct provider group.

You will be responsible for resolving HR-related queries from members/managers/non-members, providing a positive image of our organization through your role, and delivering GHRMS services on assigned agreed processes to CGI members worldwide.

In addition, you will participate in all assigned GHRMS projects and activities, ensuring successful performance with GHRMS Management, and ensure that set objectives are met as defined on the agreed performance metrics.

Key responsibilities include gathering relevant detailed information regarding queries, providing support on investigating service delivery issues, and ensuring that appropriate measures are taken to preserve member data confidentiality and integrity in accordance with security policies.

You will also maintain adherence to all company policies and procedures, assume ownership of personal development, and inform GHRMS Management of perceived gaps.

Furthermore, you will attend, participate, and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.

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