Team Leadership Specialist

5 days ago


Manila, National Capital Region, Philippines TSA Group Full time

TSA Group is dedicated to providing exceptional customer experiences through our customer engagement centres.

We operate across eight call centres in Australia and internationally, representing some of the country's largest brands.

The Operations Manager will lead a team of Team Leaders to achieve required performance and outcomes, including intraday performance management, team leadership, coaching, development and engagement, operational excellence, and customer advocacy centre results.

This role requires a deep understanding of contact centre operations, particularly in Inbound/Outbound voice solutions, as well as experience in managing teams and driving business growth.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to build effective relationships with internal and external stakeholders.

Collaboration with the Senior Operations Manager is key to improving operational efficiency and expertise, and driving strategic results that exceed both TSA and client objectives.



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