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Leadership and Team Management Professional

1 week ago

Manila, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

Leadership and Team Management Professional

The successful candidate will have strong leadership and team management skills, with the ability to foster a positive, results-oriented work environment and promote best practices.

About the Job:

This is an exciting opportunity for someone looking to develop their leadership skills in a growth-oriented environment. You will play a key part in driving operational excellence, managing escalations, and collaborating with clients to deliver exceptional results.

Key Responsibilities:

  • Lead by example by fostering a positive, results-oriented work environment and promoting best practices.
  • Take ownership of change management and ensure clear communication of system outages or issues to all relevant stakeholders.
  • Regularly monitor critical metrics such as Customer Satisfaction (CSAT), Average Handle Time (AHT), and Quality Scores, and use feedback to coach team members toward improvement.
  • Encourage personal development and recognize top performers to create a motivated and high-achieving team.

Qualifications:

  • Fluency in written and spoken English.
  • Intermediate/Advanced MS Office skills.
  • Working Knowledge of EPIC Tool is highly desirable.