Client Relations Specialist
2 days ago
The Client Relations Associate will play a pivotal role in delivering exceptional customer support experiences by fostering strong relationships with our clientele and ensuring the consistent delivery of high-quality after-sales service.
Key Responsibilities:- Stakeholder Communications: Engage with customers, coordinate with clients, designers, project coordinators, technicians, and installers to resolve after-sales service issues and schedules.
- Relationship Management: Build trust and rapport with customers, maintaining strong, engaging relationships.
- Product Knowledge: Develop a thorough understanding of Focus Global's products and provide support that meets customers' needs.
- Resolution: Monitor customer queries, identify optimal solutions, and ensure prompt escalation to relevant stakeholders.
- Documentation and Analysis: Track recurring customer concerns, assess service quality, and recommend improvements to concerned departments.
- Process Improvements: Develop strategies to enhance customer service operations, productivity, and profitability systems.
Requirements:
- Education: Bachelor's Degree in Hospitality Management, Business, or a related field.
- Technical Skills: Proficiency in Google Business Suite (GDocs, Gsheets) and Microsoft Office tools.
- Interpersonal Skills: Excellent communication and interpersonal skills, with a genuine desire to help people and provide solutions.
- Collaboration: Excited about collaborating with cross-functional teams and sharing ideas.
About Focus Global Inc.: We're a world-class brand, identified as an international leader in innovation and marketing of home furnishing products. We believe in radical candor and empower our team members to speak their minds and share feedback.
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