IT Operations Specialist

7 days ago


Mandaluyong City, National Capital Region, Philippines Stratpoint Technologies Inc. Full time

About Stratpoint Technologies Inc.

We are modern technology leaders in Agile Software Development, Quality Assurance, Cloud Consulting and Managed Services, Data Engineering and Analytics, and Artificial Intelligence and Machine Learning. We use technology to enrich experiences, empower businesses, and uplift communities.

Our C.A.R.E. values:

  • nourish Creativity
  • embody Agility
  • manifest Reliability
  • pursue Evolution

The Role: IT/Project Coordinator

You will be responsible for IT service coordination, process improvement, documentation, and stakeholder communication. This role ensures that internal IT operations run smoothly, particularly in asset management, IT service delivery, and infrastructure support. You will act as a PM for IT, ensuring that the team delivers on daily, weekly, and strategic initiatives.

This role is perfect for experienced IT support professionals who excel at documentation, collaboration, communication, and process optimization. You will also support IT in driving key IT initiatives, including Unified Endpoint Management (UEM), endpoint security, and a firewall upgrade.

Your Responsibilities

  1. Manage IT support operations, ensuring smooth handling of laptop deployments, mobile device management, and asset inventory tracking.
  2. Oversee IT service workflows, optimizing ticketing systems, escalation processes, and IT performance tracking.
  3. Ensure IT policies and documentation are regularly updated to align with best practices and security requirements.
  4. Support key IT projects, including UEM implementation, endpoint security rollout, and firewall upgrades.
  5. Act as a bridge between IT and stakeholders, ensuring clear and proactive communication regarding IT initiatives.
  6. Facilitate IT team coordination, ensuring that tasks, service requests, and initiatives are executed efficiently.
  7. Identify areas for process improvement, working closely with IT admins and engineers to enhance service delivery.

About You

  • Previous IT support experience, particularly in service desk, system administration, or IT operations.
  • Strong IT asset management experience, including handling laptops, mobile devices, and software licenses.
  • Knowledge of Google Workspace administration (user provisioning, security policies, access management).
  • Experience with IT service coordination, helpdesk operations, or ITSM tools (e.g., ServiceNow, Jira Service Desk).
  • Strong communication and collaboration skills, able to engage effectively with IT teams and stakeholders.
  • Process-oriented and detail-driven, with experience in workflow optimization and documentation.


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