Quality Assurance and Customer Care Specialist

4 days ago


Taguig, National Capital Region, Philippines Brixio Full time
Job Overview
Brixio is seeking a skilled Admin Specialist to ensure our products and services meet the highest standards of quality and customer satisfaction. The ideal candidate will have experience in quality control and customer care, with strong problem-solving skills and excellent communication abilities.

Key Responsibilities
  • Quality Control:
    • Oversee quality assurance processes to guarantee product and service excellence.
    • Conduct regular quality checks and audits to identify areas for improvement.
  • Customer Care:
    • Provide exceptional customer service and support through clear and effective communication.
    • Handle customer inquiries and resolve complaints efficiently and professionally.
  • Process Improvement:
    • Identify opportunities for improvement in quality control and customer care processes.
    • Implement best practices to enhance customer satisfaction and improve operational efficiency.

Requirements
  • Experience:
    • Proven experience in quality control and customer care.
    • Strong problem-solving skills and ability to analyze complex situations.
  • Communication:
    • Excellent written and verbal communication skills.
    • Ability to convey complex information clearly and concisely.
  • Attention to Detail:
    • High level of accuracy and attention to detail.
    • Ability to identify and correct errors quickly and efficiently.


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