Transformational Learning Specialist

3 days ago

Davao City, Davao, Philippines beBeeTraining Full time ₱55,000 - ₱85,000

At InDebted, we're revolutionizing the consumer debt collection industry by providing businesses with a better way to support customers in need. Our solution is driven by AI and ML, placing customer experience at its core.

We're a global team of over 300 people living and working from all around the world. We've expanded into various countries, including the United States, United Kingdom, Canada, and New Zealand. With significant growth on the horizon, now is an excellent time to join our mission to help millions of consumers resolve debt more effectively.

Senior Training Lead

This strategic role involves leading the development and execution of advanced training initiatives, managing complex training logistics, and mentoring a team of training professionals. The Senior Training Lead will ensure that training programs are comprehensive and effective, covering various channels, including voice.

Key Responsibilities:

  • Training Delivery:
  • Lead and oversee all aspects of training sessions, workshops, and seminars.
  • Direct onboarding, refresher training, and specialized sessions based on feedback.
  • Assess and enhance learner performance through detailed feedback.
  • Create presentations for weekly huddles.
  • Ensure training programs thoroughly cover different channels, including voice.
  • Training Development and Evaluation:
  • Proactively identify knowledge gaps and develop strategic training programs.
  • Collaborate with Subject Matter Experts and departments to design and implement learning solutions.
  • Apply advanced instructional design theories and methods to create high-impact training materials.
  • Evaluate and refine training effectiveness using various assessment methods.
  • Track training rollouts, conduct in-depth quality audits, and implement improvements.
  • Training Administration:
  • Oversee training tickets, ensuring timely and effective responses.
  • Handle complex process-related inquiries and collaborate with departments to resolve issues.
  • Respond to on-demand requests for training reports and documentation.
  • Conduct trainer observation sessions and provide high-level feedback.

Requirements:

  • 3-5+ years of experience in training development and leadership, particularly in customer service environments.
  • Extensive experience in training across various channels, including voice.
  • Deep understanding of instructional design, training management, and program evaluation.
  • Proven ability to lead and mentor a team of training professionals.
  • Strong organizational, strategic planning, and leadership skills.

Benefits:

  • Flexible working arrangement - work remotely with a passionate team.
  • Flexible paid leave - trust-based model enables you to choose when to take leave.
  • EAP Provider supports physical, social & psychological wellbeing.
  • Remote work set-up budget - create a productive environment.

InDebted values diversity and believes that diverse individuals can build better products and a better company.

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