Process Transformation Expert

1 day ago

Davao City, Davao, Philippines beBeeOperations Full time ₱3,000,000 - ₱3,500,000
Transformative Service Experience Transformation Specialist

We are seeking a skilled Service Operations Professional to join our team and drive transformative change in our service experience. As an expert in process redesign and automation, you will be responsible for identifying opportunities to simplify complex systems, reduce handoffs, and eliminate waste.

Our ideal candidate has 3-5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving radical change initiatives. They must possess strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.

Responsibilities include:

  • Designing future-state workflows that revolutionize operational effectiveness by combining policy, process, and automation.
  • Partnering with cross-functional teams to gather insights and validate opportunities for radical improvement.
  • Tracking and interpreting performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.

We offer a competitive compensation package, including benefits and opportunities for professional growth and development. If you are passionate about building excellent, scalable systems that represent a paradigm shift, we encourage you to apply for this exciting opportunity.

Requirements:

  • 3-5 years of experience in service operations, continuous improvement, or CX strategy.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving.

Benefits:

  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

Others:

  • Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities.
  • Thumbtack embraces diversity and does not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.
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