Customer Success Advocate

2 days ago

Pasig, National Capital Region, Philippines beBeeSupport Full time ₱5,000 - ₱5,500
Technical Support Professional

We are seeking an exceptional Technical Support Professional to join our team. As a key member of our customer success organization, you will play a vital role in delivering outstanding customer experiences and ensuring customer satisfaction.

Your primary responsibilities will include:

  • Receiving and managing customer support inquiries via multiple channels, prioritizing and addressing them in a timely and efficient manner.
  • Ensuring accurate documentation of customer interactions and resolutions.
  • Providing friendly and accurate responses to clients contacting us, ensuring that their issues are resolved effectively.
  • Collaborating with the ticket and technical support team to troubleshoot and resolve software-related issues.

To measure effectiveness in this role, we will evaluate performance based on key metrics such as:

  1. Customer satisfaction ratings, including CSAT and NPS
  2. Average time to resolve customer issues
  3. Average number of issues resolved

The ideal candidate will possess 3+ years of experience in a technical support or similar role, with a high school diploma or equivalent; a bachelor's degree is preferred. Additionally, they should have proficiency in English with excellent verbal and written communication skills, basic grammar skills, and average typing speed of 40 - 60 WPM.

Beyond these core qualifications, we offer a competitive salary and opportunities for professional growth and development in a dynamic and supportive work environment.

We encourage individuals who share our passion for delivering exceptional customer experiences to apply for this exciting opportunity.

  • Customer Success Advocate

    2 days ago

    Pasig, National Capital Region, Philippines beBeeSupport Full time ₱15,000 - ₱25,000

    Job OpportunityThe role of a Customer Success Advocate plays a vital part in helping customers achieve success with our software solution by providing prompt support, proactive solutions, and delivering an exceptional client experience.This position focuses on building strong relationships with customers, offering tailored guidance, and troubleshooting...

  • Customer Advocate

    4 hours ago

    Pasig, National Capital Region, Philippines Boldrimpact Full time

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Customer Advocate

    2 days ago

    Pasig, National Capital Region, Philippines Boldr Full time $70,000 - $120,000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Customer Advocate

    1 week ago

    Pasig, National Capital Region, Philippines boldr Full time $30,000 - $50,000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Customer Experience Advocate

    2 days ago

    Pasig, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000

    OverviewApollo is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, Apollo provides sales and marketing teams with access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in...

  • Business Growth Advocate

    2 days ago

    Pasig, National Capital Region, Philippines beBeeCustomerSuccess Full time $85,400 - $122,000

    Job Title: Business Growth AdvocateWe are seeking a highly skilled Business Growth Advocate to join our team. In this role, you will be responsible for helping customers align their business goals with our product capabilities.Key Responsibilities:Encourage customers to utilize new features that drive their business forward.Provide insight and relay customer...

  • Customer Success Manager

    1 week ago

    Pasig, National Capital Region, Philippines Connext Full time $80,000 - $100,000 per year

    TheCustomer Success Manager (CSM)is responsible for leading customer relationships and ensuring the adoption, retention, and growth of software solutions. Acting as a trusted advisor, the CSM drives measurable outcomes aligned with customer business objectives while promoting long-term satisfaction and loyalty.There's a lot to love about Connext. Here are...

  • Strategic Customer Advocate

    2 days ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time $120,000 - $150,000

    Job SummaryPremium Invention Inc. is rapidly expanding its customer base across multiple platforms, including Amazon, Walmart, BestBuy, and TikTok Shop.We are seeking a skilled Retention Manager to design automated journeys that keep customers engaged, build programs that turn VIPs into brand advocates, and create a retention engine that maximizes lifetime...

  • Customer Advocate

    22 hours ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱70,000 - ₱120,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, servicing some of the world's largest brands by...

  • Customer Success Manager

    1 week ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time $60,000 - $90,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating...