Customer Relationship Manager
3 days ago
We are a leading provider of professional development and consulting services. Our mission is to empower individuals with the right skills needed for future growth. We value innovation, creativity, and collaboration in everything we do.
Job Responsibilities
- Manage a portfolio of client accounts, acting as the main point of contact
- Develop a deep understanding of client needs and objectives, and work collaboratively to deliver tailored solutions
- Maintain regular communication with clients, providing updates and addressing any concerns promptly
- Generate new leads, identify opportunities for cross-selling and up-selling, and work with the sales team to drive new business
- Gather and analyze client feedback to identify areas for improvement and drive continuous enhancement of our services
Requirements
- 1-3 years of experience in a sales or account management role, preferably but not necessarily with some background in the training and consulting industry
- Strong communication and interpersonal skills, with the ability to build rapport and navigate complex stakeholder relationships
- Excellent problem-solving and negotiation skills, with a demonstrated ability to overcome challenges and find creative solutions
- A team player with a positive attitude and a willingness to learn and grow
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