Support Team Member

1 day ago


Manila, National Capital Region, Philippines Lightbird Full time
About the Job

We are seeking a highly motivated Contact Center Specialist to join our dynamic team.

As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and providing guidance on how they can optimize our digital marketing product suite to meet their business needs.

Your primary goal will be to deliver outstanding customer experiences through effective communication, empathy, and problem-solving skills.

Key Responsibilities
  • Act as a first point of contact for customers via telephone and resolve their technical and other support-related inquiries
  • Escalate complex issues to the appropriate team members for resolution
  • Document customer interactions and maintain accurate records in our customer relationship management system
Requirements
  • Tech Savvy: You must have excellent computer skills and be proficient in online tools and resources
  • A People Person: You should possess strong interpersonal skills, with the ability to empathize with others and build rapport quickly
  • Always Putting Customers First: You should be committed to delivering exceptional customer service and willing to go above and beyond to meet customer needs

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