Emergency Response Team Member

6 days ago


Manila, National Capital Region, Philippines Global Virtuoso, Inc. Full time

Role Overview:

The Emergency Response Team Member will be responsible for providing expert assistance to clients worldwide, handling emergency situations with professionalism and poise. This is an exciting opportunity for a talented and motivated individual to join our team and contribute to our mission of delivering exceptional customer experiences.

Key Responsibilities:

  1. Receiving and processing all domestic and international inbound customer requests for medical or travel assistance or other On Call services via phone in an efficient and effective manner.
  2. Using Consultative Sales techniques and world-class customer service to listen, uncover customer needs, and position the correct solution in a professional manner.
  3. Providing exceptional customer care in a variety of channels ranging from inbound and outbound phone calls to emails and live chat functions.

Requirements:

  • College Graduate
  • Minimum of two (2) or more years of work experience in the BPO or healthcare industry.
  • Preferably with work experience in industries related to medical and travel assistance.


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