Hospitality Operations Manager
1 week ago
Makati Shangri-La is a deluxe hotel situated at the heart of Manila's financial and commercial district, minutes away from the international airport. The hotel features spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premier function rooms.
We are hiring for a Service Manager - Health Club to ensure a smooth and efficient daily operation in the Health Club & Spa.
Responsibilities:
- Manage daily operations in the Health Club & Spa
- Oversee hotel recreation activities
- Provide exceptional services to guests and ensure pleasant experiences
- Supervise team members and provide training when necessary
- Maximize revenue
- Maintain positive customer relationship feedback
- Provide feedback to team members for evaluation and reward purposes
Requirements:
- Takes pride in being a hotelier
- Committed to serving guests with highest quality in a welcoming manner
- Enjoys interacting with people
- Communicates fluently in English as well as the local language
- Experience in an international 5-star hotel advantageous
- Friendly, helpful, and trustworthy leader
- Strong performance management skills
- Loves to be creative with an eye for detail
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