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Customer Support Associate

1 week ago

Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time

About Us:

Outsourced Quality Assured Services Inc. (ISO Certified) is a leading Philippines offshore outsourcing company providing dedicated remote staff to international clients.

Job Description

We are seeking a personable and motivated Customer Support Associate who thrives in fast-paced, agile environments. As an Outsourced staff member, you will enjoy competitive salaries, opportunities for growth, work-life balance, and collaboration with our talented professionals.

Key Responsibilities:

  • Communicate with clients via emails and phone calls
  • Manage new client onboarding
  • Collaborate with team members regarding client project status
Requirements
  1. Proficient in Zendesk and Salesforce
  2. Exceptional customer service experience
  3. Driven, self-motivated, and positive personality
  4. Able to consistently meet and exceed set targets
  5. Highly organized mindset with ability to manage multiple projects
  6. Excellent communication and presentation skills
  7. Solution-focused mindset prioritizing client satisfaction
  8. Familiarity with digital space, Google products, and SaaS tools