Senior Operations Manager
18 hours ago
We are seeking an experienced Operations Team Lead to join our team at RecruiterPH. This role will be responsible for overseeing the daily operations of our support channels and ensuring that our customers receive exceptional service.
About the Role
As an Operations Team Lead, you will be responsible for managing multiple support channels, including inbound voice, email, social media, and live chat. You will also oversee system maintenance and upgrade implementation, as well as monitor key performance metrics. We are looking for a candidate with excellent verbal and writing skills, who can communicate effectively with both internal and external stakeholders.
Responsibilities:
* Conduct staff performance reviews and assess individual needs to improve overall performance.
* Manage and optimize support channel interactions to ensure customer satisfaction and loyalty.
* Collaborate with cross-functional teams to implement process improvements and drive business growth.
* Monitor and analyze key performance indicators (KPIs) to inform strategic decision-making.
Requirements:
* Bachelor's degree in a related field (e.g., business administration, communications).
* Minimum 1-3 years of experience in operations management, preferably in a fast-paced environment.
* Experience working in BPO/Banking/Financial Services is highly preferred.
* Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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