Revenue Recovery Professional

6 days ago

Pasay, National Capital Region, Philippines beBeeCollection Full time

Position Summary:

A Collection Specialist is needed to perform collection activities for past due accounts. The role involves conducting telephone calls to follow up payment from delinquent cardholders, obtaining additional information on delinquent cardholders, and negotiating restructuring of delinquent accounts.

The ideal candidate will have a Bachelor's degree in Business or a related field, at least 1 year of collections experience preferably from a credit card company, bank or collection agencies, and proficiency in Microsoft applications such as Word, Excel, and PowerPoint.

Key Responsibilities:
  • Control delinquency of Hardcore accounts within set standards
  • Conduct telephone calls to follow up payment from delinquent cardholders
  • Obtain additional information on delinquent cardholders from members of the Metrobank group and other sources
  • Negotiate restructuring of delinquent accounts, evaluate payment proposals beyond existing guidelines and recommend approval/disapproval of request
  • Initiate/recommendaccounts for set-off of outstanding balance from deposits with Metrobank group and/or its subsidiaries
  • Assists collection agencies with regards to collection queries such as payment inquiry, client information and computations for payment arrangements
  • Assist Early Endorsement TL by conducting agency visit to establish close monitoring and coordination and ensure that a visit report is submitted within the agreed turn-around time
  • Ensure timely submission of commission schedules and requests for Cashier's Order cheques due to the collection agencies.
  • Conduct a robust bi-annual Business Review for assigned collection agencies
  • Results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies
Qualifications:
  • Bachelor's degree holder; preferably graduate of business course
  • At least 1 year of collections experience preferably from credit card company, bank or collection agencies
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint
  • Knowledge on collection systems such as but not limited to Prime, Tallyman, CIMS and Ifrend
  • Knowledge on collections policies/procedures is an advantage

 

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