Career Opportunities in Customer Support
2 days ago
As a Customer Success Specialist, you will be responsible for managing high volumes of customer contacts and communications via phone and email. This role requires utilizing contact search and productivity tools to verify contact information, conducting health checks at recurring intervals to gauge product satisfaction and value completion, and developing product knowledge to address customer objections intelligently.
Key Responsibilities:
- Manage high volume of customer contacts and communications via phone and email daily
- Use contact search and productivity tools to verify contact information
- Conduct health checks at recurring intervals to gauge product satisfaction and value completion
- Develop product knowledge to address customer objections intelligently
Successful candidates must have prior experience in achieving personal and team sales quotas/goals, experience in high-volume calling, and the ability to learn new technology and data quickly. Excellent communication and problem-solving skills are also essential.
Benefits include:
- Health Insurance with Dental Coverage
- Paid Time off
- Bereavement Leave
- Life Insurance
- Group Personal Accident Program
- Employee Assistance Program
- Rewards and recognition programs
- Wellness Incentive Program
- Learning and Development Programs
The ideal candidate will have 2+ years of experience working in customer service and a strong understanding of MS Office programs and Salesforce.com or similar CRM.
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