Help Desk Professional

1 day ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱555,000 - ₱722,500
Job Title:

Technical Support Specialist

Description of Work

We are seeking a highly motivated and detail-oriented individual to provide technical support to end-users across the organization. This remote role is crucial in delivering exceptional IT services to employees at all levels, including senior and executive leadership.

Key Responsibilities:
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through FreshService ITSM/ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Escalate complex incidents to senior technicians as required.
  • Adhere to security and confidentiality policies.
Detailed Responsibilities:
  • Address printing concerns, both local and network-based.
  • Utilize Zoho Assist for secure remote access and support of user computers.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems.
  • Manage user deactivation procedures by removing accounts from these platforms.
  • Provide ongoing support for Microsoft 365 and on-premises Active Directory environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in Vonage.
  • Resolve issues related to the Vonage application.
  • Manage user accounts within the Mainframe system.
  • Troubleshoot Barracuda VPN installation and connection challenges.
  • Perform password resets in the Mainframe system.
  • Monitor system health and performance using Data Dog.
  • Release emails and manage permitted senders through Mimecast.
  • Address and resolve OneDrive-related issues.
  • Deliver support and training for Microsoft applications.
Required Qualifications:
  • Demonstrate exceptional organizational, time-management, and follow-up abilities.
  • Maintain confidentiality and address sensitive requests with professionalism.
  • Exhibit outstanding proficiency in written and verbal communication.
  • Possess strong interpersonal skills, supporting employees at all organizational levels.
  • Operate independently and excel in dynamic, remote work environments.
  • Have prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices.
  • Understand basic networking concepts and be adept at troubleshooting issues.
  • Be experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
  • Familiar with Azure Virtual Desktop Infrastructure (VDI) environment.
  • Capable of creating and managing distribution groups within Office 365.
  • Familiar with on-premises Active Directory, particularly user and group management.
  • Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks.
  • Previously supported executive-level personnel.

  • Help Desk Expert

    1 day ago

    Baguio City, Cordillera, Philippines beBeeTechnical Full time $35,000 - $40,000

    About Our RoleAt our organization, we have a vital position available for a Technical Support Specialist. This critical role requires strong technical skills and exceptional communication abilities.We are seeking a highly motivated and organized individual to provide timely and effective assistance to customers via phone, email, and ticketing systems. As a...

  • Help Desk Solutions Expert

    1 day ago

    Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱400,000 - ₱600,000

    Job Title: IT Help Desk TechnicianWe are seeking an exceptional IT Help Desk Technician to join our team. The successful candidate will provide top-notch technical support to our internal customers, ensuring they receive timely and professional assistance via phone, email, and other communication channels.This critical role involves resolving Tier 1 and...

  • Help Desk Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time $14,400 - $24,000

    Job OpportunityWe're seeking a highly skilled and dedicated professional to fill this critical role.About the RoleThis position requires delivering top-tier support to our users. You'll handle inquiries, resolve issues, and provide guidance—all while embodying our values of innovation, empathy, and excellence.Main ResponsibilitiesSupport & Troubleshooting:...

  • Front Desk Support Professional

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCommunication Full time ₱800,000 - ₱1,000,000

    Customer Service Expert RoleThe role of a Customer Service Specialist serves as the first point of contact for clients, providing front desk support with a professional presence via telephone.Key Responsibilities:Respond promptly and professionally to incoming calls.Route callers to the appropriate department or team member based on their needs.Provide...

  • Help Desk Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCommunication Full time ₱40,000 - ₱70,000

    Customer Support ProfessionalWe are seeking a skilled Customer Support Professional to provide exceptional support and ensure a positive customer experience. The ideal candidate is a fast learner, technically savvy, and experienced in delivering outstanding customer support.Key Responsibilities:Provide prompt and efficient support via phone, email, and chat...

  • Sales Desk Lead

    1 day ago

    Baguio City, Cordillera, Philippines beBeeEDOManager Full time $80,000 - $125,000

    Job OverviewWe are seeking an experienced professional to lead a team of sales specialists in supporting enterprise sales teams and external marketplace vendors.This is a leadership role within our revenue operations organization, responsible for overseeing day-to-day team activity and performance.Your key responsibilities will include:Ensuring the team...

  • Front Desk Receptionist

    1 week ago

    Baguio City, Cordillera, Philippines 456 Hote Legrande Full time ₱180,000 - ₱250,000 per year

    QualificationsHigh school diploma or equivalent; a degree in Hospitality or related field is an advantage.Previous experience in customer service or front desk operations preferred.Strong communication and interpersonal skills.Proficient in MS Office and hotel reservation systems (training can be provided).Ability to multitask, remain calm under pressure,...

  • Help Desk Associate

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱3,000 - ₱3,500

    We are seeking a dedicated individual to join our team as a Customer Support Specialist.Job DescriptionThis full-time, on-site role involves assisting customers with product inquiries, providing technical support and ensuring customer satisfaction. Daily tasks include responding to queries, troubleshooting issues, and maintaining relationships.At xTool, we...

  • Help Desk Specialist

    9 hours ago

    Baguio City, Cordillera, Philippines beBeeAmbassador Full time ₱350,000 - ₱520,000

    Customer Service AmbassadorWe are seeking a skilled Customer Service Ambassador to deliver exceptional service and drive customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a proactive mindset.Key Responsibilities:Provide timely and effective support to customers through various channels.Assist with orders,...

  • IT Technology Solutions Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeAdministrator Full time ₱6,000,000 - ₱8,000,000

    Key Technology Role:We are seeking a proactive IT professional to support and optimize our core technology systems. This pivotal role ensures the smooth onboarding/offboarding of users, maintains IT system efficiency, and provides technical support across multiple locations.Primary Responsibilities:Manage user onboarding and offboarding within Google...