Help Desk Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time $14,400 - $24,000
Job Opportunity

We're seeking a highly skilled and dedicated professional to fill this critical role.

About the Role

This position requires delivering top-tier support to our users. You'll handle inquiries, resolve issues, and provide guidance—all while embodying our values of innovation, empathy, and excellence.

Main Responsibilities
  • Support & Troubleshooting: Respond to customer queries via email, chat, and occasional phone support within agreed service level agreements.
  • Problem Solving: Diagnose and resolve product usage issues efficiently and empathetically.
  • Onboarding & Education: Guide new users through platform setup and onboarding steps.
  • Content Development: Develop and maintain knowledge-base content, FAQs, and help documentation.
  • Customer Advocacy: Gather user feedback and alert product and engineering teams to recurring issues or feature requests.
  • Voice of the Customer: Act as a voice of the customer in team discussions and planning sessions.
  • Account Management Assistance: Assist the account management team with usage checks, renewal reminders, and proactive outreach to ensure customer satisfaction.
  • Cross-Functional Collaboration: Work closely with sales, product, and engineering to communicate customer challenges, needs, and expectations.
The Ideal Candidate
  • Must-Have:
    • At least 2 years of customer support experience (ideally in software-as-a-service or tech-driven environments).
    • Exceptional written and spoken communication skills; clear, friendly, and professional style.
    • Strong ability to diagnose problems and walk customers through solutions.
    • Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
    • Proven ability to multitask and prioritize in fast-paced, remote environments.
  • Nice-to-Have:
    • Familiarity with applicant tracking systems, human resources technology, or recruitment processes.
    • Basic knowledge of application programming interfaces, integrations, or web-based products.
    • Previous experience working remotely or in asynchronous teams across time zones.
Why Join Us?
  • Be part of a cutting-edge recruitment technology platform shaping the future of global hiring.
  • Work in a dynamic and collaborative startup environment.
  • Competitive compensation and benefits package.
  • Opportunities for career growth and development.
  • Flexible remote/hybrid work setup.

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