Patient Account Manager
2 days ago
Job Overview:
We are seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in AthenaOne EMR, and possess a background in collections.
About the Role:
- Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing exceptional customer service to healthcare clients utilizing AthenaOne EMR.
- Utilize expertise in healthcare accounts to navigate AthenaOne EMR system effectively
- Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
- Maintain detailed and accurate records of customer interactions, transactions, and account updates in the company database.
- Stay updated on industry trends, regulatory requirements, and best practices in healthcare account management to enhance service delivery and client satisfaction.
Required Skills and Qualifications:
- Proven experience in customer service, preferably in a healthcare environment, with knowledge of AthenaOne EMR software.
- Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
- Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
- Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
- Proficiency in using computer applications and software, including MS Office Suite and customer relationship management (CRM) systems.
- Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
About Us:
We are a dynamic team committed to delivering exceptional customer service in healthcare account management. If you meet the qualifications and are ready to make a difference in the healthcare industry, we encourage you to apply today.
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