Business Process Specialist

14 hours ago


Angeles City, Central Luzon, Philippines beBeeOperations Full time $63,000 - $83,000
Job Description

We are seeking a highly skilled Business Operations Associate to join our team. The ideal candidate will have prior experience working in a fast-paced environment, with exceptional communication skills and the ability to thrive without needing step-by-step instructions.

Key Responsibilities
  • Candidate Management: Manage candidate communications, including answering questions, sending batch updates, and ensuring timely responses throughout the hiring process.
  • Onboarding Support: Oversee the onboarding process for new hires: send offer letters, track signatures, coordinate start dates, provision accounts, schedule onboarding events, and ensure all onboarding to-dos are completed.
  • Guidance and Support: Serve as the main contact for new guides during the hiring and onboarding process, fielding questions and ensuring a smooth experience.
  • Process Improvement: Support the development and maintenance of systems and processes that streamline hiring and onboarding (e.g., applicant tracking, workflow improvements).
  • Performance Analysis: Assist in tracking and analyzing guide team performance, flagging issues and helping management address challenges.
  • Additional Responsibilities: Take on additional operational and administrative responsibilities as needed, with the potential to expand into broader or more strategic responsibilities as the company grows.
Requirements
  • Experience: Prior experience working in a fast-paced environment.
  • Communication Skills: Exceptional English communication skills (written and verbal) — friendly, professional, and prompt in interactions with candidates, new hires, and internal stakeholders.
  • Attention to Detail: Strong attention to detail and organizational skills to manage multiple moving pieces without errors or dropped balls.
  • Initiative: A self-starter mindset with the initiative to identify issues, take ownership, and follow through to resolution.
  • Adaptability: Comfortable with adaptability and flexibility — able to adjust to shifting priorities and take on a wide range of administrative and operational tasks.
  • Tech Savviness: Tech-savvy and able to quickly learn tools like Google Suite, Slack, Notion, or similar platforms for communication and account provisioning.
  • Problem-Solving: Problem-solving ability and a proactive approach to improving processes, streamlining workflows, and ensuring smooth operations.
  • Interpersonal Skills: Strong interpersonal skills and emotional intelligence, with empathy and patience to support new hires and build rapport across the team.
  • Growth Mindset: A growth mindset — eager to learn, open to feedback, and motivated to expand into broader responsibilities as the company grows.
  • Purpose: Passion for making a positive impact on people's lives, especially through improving access to care and support.
Work Arrangements and Benefits
  • Remote Work: Fully remote—work from anywhere.
  • PTO: Ample paid time off to rest and recharge.
  • Health Coverage: HMO coverage after 3 months.
  • Mentorship: Direct mentorship from international industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Work and connect with professionals around the world.
  • Work-Life Balance: Flexible hours that support a healthy work-life balance.


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