Quality Assurance Specialist

7 days ago

Ayala Alabang, National Capital Region, Philippines beBeeQuality Full time
Job Title: Quality Assurance Specialist

We are seeking a highly skilled and experienced Quality Assurance Specialist to join our team. As a key member of our quality assurance function, you will play a critical role in ensuring the consistent delivery of high-quality services.

About the Role:

This is an exciting opportunity for a motivated and results-driven professional to make a significant impact on our organization's success. As a Quality Assurance Specialist, you will be responsible for developing, implementing, and managing robust quality assurance frameworks, monitoring processes, and feedback mechanisms.

  • Key Responsibilities:
  • Design, develop, and implement comprehensive quality assurance (QA) frameworks, standards, policies, and methodologies tailored to various operational processes and client requirements.
  • Develop and maintain clear quality monitoring forms, scoring guidelines, and calibration processes.
  • Stay abreast of industry best practices in quality management and integrate them into our operational standards.

You will work closely with cross-functional teams, including Operations, Training, and Client Services, to ensure alignment on quality objectives and initiatives. Your expertise and analytical skills will enable you to interpret complex quality data, identify trends, and make data-driven recommendations for systemic improvements.

Requirements:

To be successful in this role, you must have:

  • Experience: Minimum of 5+ years of progressive experience in Quality Assurance within a BPO or call center environment, with at least 2-3 years in a managerial or lead role.
  • Quality Management Expertise: Proven expertise in developing and implementing QA frameworks, methodologies, monitoring tools, root cause analysis, and performance calibration.
  • Analytical Skills: Strong analytical capabilities to interpret complex quality data, identify trends, and make data-driven recommendations for systemic improvements.
  • Communication & Presentation: Excellent verbal, written, and presentation skills, with the ability to convey complex quality insights clearly and persuasively to diverse audiences.
  • Leadership & Coaching: Demonstrated ability to lead, motivate, coach, and develop a team of quality professionals.
  • Problem-Solving: Proactive and effective problem-solver with a strong ability to identify issues, conduct thorough investigations, and implement sustainable solutions.
  • Tool Proficiency: Experience with Quality Monitoring (QM) software, CRM systems, and advanced proficiency in Microsoft Office Suite (especially Excel for data analysis).
  • Compliance Mindset: Strong understanding of regulatory compliance and data privacy within an operational context.

If you are a passionate leader with a proven track record in quality management, we encourage you to apply.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our dynamic and supportive team environment will provide you with the ideal setting to excel in your career.

Contact Us:

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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