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Join a team as Quality Supervisor to support Transaction Monitoring requirements and Sales Verification for a program or vertical account. This role involves supervising Quality Coaches and/or Sales Verification Representatives, ensuring the accuracy of evaluations, analysis, and overall performance of the Transaction Monitoring Team.

Job Summary
  • Evaluate staff effectiveness by partnering with operations to create improvement action plans.
  • Facilitate calibration processes and sessions, both internal and external.
  • Develop strong working relationships with internal operations personnel and clients.

This Quality Supervisor will work closely with the Quality Analyst and Manager in support of a program or group of programs. Key responsibilities include evaluating staff levels of effectiveness, managing calibration processes, and establishing rapport with clients and internal operations teams.

Requirements

To be successful in this role, you will require:

  • A proven ability to manage people, processes, and technology.
  • Strong analytical skills and strategic thinking.
  • Excellent understanding and application of QA principles.
  • Client relationship exposure and experience in developing a QA team in a call center environment.

You will also need superior written and verbal communication skills, presentation skills, and excellent leadership and developmental abilities.

Benefits

This role offers opportunities for career growth and development, with a focus on quality assurance and customer satisfaction. You will be part of a dynamic team that strives for excellence in service delivery.

Working Environment

The ideal candidate will have a high level of self-motivation, performance orientation, and ability to build effective working relationships with all levels of management and clients.