Chief Performance Officer

3 days ago

San Fernando, Central Luzon, Philippines beBeeOperational Full time ₱800,000 - ₱1,200,000
Job Opportunity

We are seeking a highly skilled and organized professional to join our team as an Operations Manager.

Responsibilities:
  • Manage performance metrics to drive business growth
  • Conduct regular coaching sessions and audits
  • Lead weekly huddles and develop strategic plans to achieve operational goals
  • Collaborate with colleagues to improve processes and training
  • Act as a client advocate
  • Deliver weekly results, including coaching compliance and action plans
  • Analyze attendance data using internal tools
  • Provide innovative ideas to enhance client products and services
  • Effectively manage teams and staff
  • Implement accountability discussions for attendance and performance issues
  • Identify training needs to equip staff with essential skills
Qualifications:
  • A Bachelor's Degree is preferred but not required
  • Three years of operations and management experience; process transformation experience is beneficial
  • Four to five years of experience in customer service environments, preferably in contact centers
  • Proven leadership skills, managing associates and resources
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work efficiently in fast-paced environments

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