Lead Laboratory Operations Coordinator

2 days ago

Calamba, Calabarzon, Philippines beBeeOperations Full time ₱1,000 - ₱1,500

Lab Operations Specialist Role

We are seeking a highly skilled Lab Operations Specialist to join our team. As a key member of the team, you will be responsible for ensuring seamless service delivery by supporting daily operations of a fast-growing platform.

About the Job

You will play a critical role in supporting the daily operations of the platform, working closely with internal teams, clients, and external vendors to resolve any issues that may arise.

  • Key Responsibilities:
  • Lab Test Management:
    • Process lab test orders and ensure timely and accurate delivery of results.
    • Coordinate with vendors to resolve order or delivery issues.
  • System Monitoring & Issue Resolution:
    • Monitor internal dashboards for system delays or outages.
    • Proactively troubleshoot and escalate issues across multiple platforms.
  • Customer Support & Communication:
    • Provide direct support to customers via chat, email, and internal ticketing systems.
    • Maintain SLA standards for response and resolution times.
    • Interact with clients primarily through chat, with occasional voice support.
  • Operational Support:
    • Assist the Operations team with routine tasks to ensure smooth workflow.
    • Collaborate cross-functionally to support process improvements and documentation.
Ideal Candidate Profile
  • Requirements:
  • A minimum of 3-7 years of professional work experience in a startup environment or healthcare settings.
  • Experience in healthcare settings is a strong plus.
  • Strong technical aptitude; comfortable working across multiple systems and tools.
  • Problem-solving mindset with the ability to work independently and adapt in a startup environment.
  • Excellent communication skills, especially written communication via chat (B2 Level English Minimum - Business Professional).
Benefits

This role offers a unique opportunity to grow your career in a dynamic and fast-paced environment. You will have the chance to work with a talented team and contribute to the success of the organization.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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