Customer Support Operations Lead

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 9pm to 5am Manila time, overlaps with US operating hoursEmployment type: PermanentLocation: Makati City, Metro ManilaPay range: We value transparency and want to ensure a good fit for...

OverviewAs a Customer Support Team Lead at Zappy, you will play a crucial role in leading and developing our client's Customer Support Team. This role is responsible for overseeing day-to-day support operations, coaching support specialists, and ensuring our clients and users receive top tier service. The ideal candidate brings hands-on experience in...

Job Description:Reporting to the Global Credit and Collections Manager, the Credit Lead role is responsible for managing the credit assessment process of the organization globally, mitigating credit risk, and ensuring compliance with credit policies and procedures.Key Responsibilities:Support the development and implementation of global credit policies and...

OverviewAs an Operations Support Team Lead at PayFuture, you will play a critical role in managing the Operations Support team, ensuring top-notch service delivery and client satisfaction. You will lead and mentor a team of Operations Support Associates while also overseeing day-to-day operations, implementing processes, and enhancing team...

We are seeking a highly skilled Penetration Tester Team Lead to oversee Red Team operations and simulate real-world cyberattacks across our systems, networks, and applications. You will lead a team of penetration testers and security engineers, execute advanced threat simulations, and collaborate closely with Blue Teams to harden our defenses. This role...

Who are Heidi?Heidi is on a mission to halve the time it takes to deliver world-class care.We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.Built for clinicians, by clinicians, at the core of Heidi is its people. We...

Customer Support Leadership OpportunityWe are seeking an experienced Customer Support Supervisor to lead a team of highly motivated customer support professionals. As a key member of our organization, you will play a crucial role in ensuring we deliver an outstanding customer experience globally.Job Description:Team Leadership: Develop and lead a team of...

Job DescriptionWe are seeking a highly skilled customer support specialist to lead our customer service operations. The successful candidate will be responsible for delivering high-quality support experiences to our clients and partners.This role requires strong leadership skills, a deep understanding of customer service practices, and the ability to analyze...

Customer Service Leadership OpportunityAs a Customer Service Team Lead, you will be responsible for leading and monitoring the performance of assigned agents to ensure key performance indicators are consistently met or exceeded.Coaching and mentoring team members to help them succeed in their roles.Conducting regular performance evaluations and providing...

Job Overview">The Customer Service Operations Manager is a key role responsible for overseeing the daily operations of all customer service channels, ensuring seamless interactions with customers.This position involves managing team leads and frontline agents, setting and monitoring key performance indicators (KPIs), and conducting regular performance...