Senior Customer Support Operations Manager

19 hours ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,600,000
Job Description

We are seeking a highly skilled customer support specialist to lead our customer service operations. The successful candidate will be responsible for delivering high-quality support experiences to our clients and partners.

This role requires strong leadership skills, a deep understanding of customer service practices, and the ability to analyze customer metrics to drive team performance.

Key Responsibilities:
  • Manage customer service operations to ensure seamless support delivery.
  • Analyze customer metrics to identify areas for improvement and drive team performance.
  • Develop and implement customer service policies, procedures, and standards aligned with business goals.
  • Collaborate cross-functionally with internal teams to resolve customer pain points and improve our platform experience.

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