Digital Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $30,000 - $45,000

About Us

We are an all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs and businesses to elevate their digital presence and drive growth.

Our global community comprises over 2 million businesses of various sizes and industries. Our goal is to help our users capture, nurture and close new leads into repeat customers.

Our high-performance, remote-first environment supports a team of over 1,500 members across 15+ countries.

Behind the numbers are real people growing their companies, connecting with customers, and making their mark. We aim to make that happen by providing exceptional support and service.

Learn more about us on our website or blog posts.

Job Description:

Greet customers in the lobby and route them to a team member. Answer video calls, chats and reroute the customers to team members.

Work with managers and customer support reps to connect customers on zoom. Create best practices for waiting room etiquette and maintain a great zoom room environment.

Educate customers on the chat/zoom support functions. Provide feedback to the leadership team to improve customer experience.

Connect senior specialists with scheduled customers. Facilitate urgent escalations by working with managers and senior specialists.

Requirements:

  • High school diploma or GED required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
  • Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
  • Experience answering high call volume calls and solving customer needs preferred
  • Excellent phone, email and instant messaging communication skills
  • Organization skills to keep accurate records and important information quickly
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call
  • Ability to work from home and be 'camera ready'
  • Reliable high speed internet/Wi-fi connection at home with little to no interruptions
  • Availability to work a flexible schedule which may include mornings, nights, weekends and holidays

Equal Employment Opportunity Information

The company is an equal opportunity employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping, reporting and other legal requirements.

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