Remote Customer Service Job Opportunity

24 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000

This is a remote customer service job that allows you to work from home. As a Remote Customer Service Representative, you will be responsible for providing exceptional customer service to clients via phone and email.

The ideal candidate will have strong communication skills, be able to multitask, and have prior experience in a call center environment. You will also need to be proficient in English, both written and spoken, and have a high-speed internet connection.

This role involves assisting customers with inquiries, resolving issues, and delivering excellent service. If you are looking for a career in customer service and have the necessary skills and experience, please apply today.

Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Maintain consistent attendance and adhere to scheduling requirements
Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits:
  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Workplace sanitation measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition programs
Other Requirements:
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening

We offer benefits and incentives that go beyond a paycheck. Our team members enjoy a range of benefits, including career growth and learning opportunities.

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